How to Engage Us
First Things First
Contact us, either call on 02 9693 2577 or email us firstname.lastname@example.org
Before we start work, we need to confirm your matter falls into our area of expertise. Plus we need to check there is not a conflict of interest. Therefore, we do not guarantee that we can take on your matter. We also need to conduct an identity check and we require your full contact details. We will keep anything you tell us confidential.
Getting your Instructions
Before going ahead, you will need to brief us to the scope of the work, the priorities, your timeline and your budget. You need to be very clear on your requirements and your goals.
Before we start work on your matter, we will send you a Costs Agreement, a written agreement which sets out the scope of the work, the fees to be paid, our terms for payment, the confidentiality and retention of your documents. You will need to sign and return the Costs Agreement to us – before we start work.
Once we have received a signed costs agreement, you have formally engaged us and we can now begin work on your matter.
Often we will require further information from you. The quicker you can respond to our requests, the faster your matter will proceed.
Billing and Payment
We ask our clients pay 50% of the estimated fees into our trust account – before we commence work. We also ask our clients pay 100% of estimated disbursements (payments to 3rd parties, for example government fees) into our trust account – before we commence work. We will provide tax invoices for all our work, at the completion of the matter, or monthly, or as agreed.